EX TRENDS 2024

AI isn’t new – but its growing presence across the world is actively reshaping the workplace as we know it. Our report is packed with insights from over 800 IT and HR leaders in 17 countries, including how 83% of them recognise the value of AI for business decisions. 

THE THREE BIG TRENDS

With AI, it’s no longer a question of when, but how. Just as CX has harnessed AI-powered solutions to optimise experiences, deliver personalisation and boost efficiency, so has EX. Learn how AI tools have opened up new possibilities, with 76% of leaders citing greater responsibilities and enhanced creativity as some of the top achievements.

IT and HR leaders emphasise work-life balance, with 84% agreeing that flexible schedules and work locations are a core part of this. However, they now face a challenge: balancing employee satisfaction, productivity and team cohesion. Explore how AI-driven EX is essential for adaptability in distributed teams today.

Organisations increasingly value EX for business success and are embracing data-driven solutions. Data evaluates remote employee performance, nurtures corporate culture and pinpoints operational inefficiencies, informing strategic decisions beyond employee experience. 84% of leaders consider EX a critical business priority.

83

87

%

%

agree that employee experience is a top priority

agree that employee experience impacts the customer experience provided

ADDITIONAL RESOURCES

eGuide

Video

eGuide

Discover how Tesco uses Zendesk to meet the needs of their 300,000 employees.

Unleash AI in HR for better employee experiences and increased efficiency.

Learn how IT leaders can break down silos and deliver next-generation EX.

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